Quick answer
To reset your CatrinaBet password, tap “Olvidé mi contraseña” (Forgot password) on the login screen, enter your +52 number, request the code with “Enviar” (Send), type it in and create a new 8 to 32-character password. Then tap “Completar” (Complete).
Steps
How do I reset my password step by step?
Everything happens in the “Establecer contraseña de inicio de sesión” (Set login password) window, using your mobile number and a verification code.
- Open the CatrinaBet login screen.
- Tap Olvidé mi contraseña, below the password field.
- The Establecer contraseña de inicio de sesión window opens. Enter your mobile number; the +52 prefix is already shown.
- In Ingresa la verificación (Enter verification), tap Enviar to get the code and type it in.
- Type your new password in the Ingresa entre 8 y 32 caracteres (Enter 8 to 32 characters) field.
- Repeat it in Vuelve a ingresar la contraseña (Re-enter password).
- Tap Completar and log in with the new password.
Fields
Which fields does the reset window have?
Four fields and a button: number, code, new password and confirmation.
| Field (as shown in Spanish) | What to enter |
|---|---|
| +52 Ingresa tu número de teléfono | The 10-digit mobile number you signed up with |
| Ingresa la verificación + Enviar | The code you receive after tapping Enviar |
| Ingresa entre 8 y 32 caracteres | Your new password |
| Vuelve a ingresar la contraseña | The same new password |
| Completar | The button that saves the change |
Labels as they appeared in the app in October 2026.
Problems
What if the code does not arrive?
Check the number, wait a few minutes, check your signal and tap Enviar again once it is enabled.
- Make sure you entered the same number you signed up with, without repeating 52.
- Check your phone has signal and is not blocking messages from unknown numbers.
- Wait for the Enviar button to become active again before requesting another code.
- Use the latest code; older ones may stop working.
- If it still does not arrive, contact support; see CatrinaBet support.
Fixes
What if you still cannot get in?
Identify the error message and follow the matching fix.
| Situation | What to do |
|---|---|
| Passwords do not match | Type exactly the same password in both fields; check capital letters |
| Password too short or too long | Use between 8 and 32 characters |
| Wrong or expired code | Request a new code with Enviar and use the latest one |
| Number not registered | Check whether you signed up with another number; if not, create an account |
| You no longer have that number | Send a request to support with your account details |
If you still cannot log in after changing your password, close the app, reopen it and type the new password rather than pasting it, to avoid hidden spaces.
Security
How do you create a strong password?
Use 12 to 32 characters, mix letters and numbers and do not reuse it elsewhere.
| Do | Avoid |
|---|---|
| A phrase with letters, numbers and a symbol | Your date of birth or mobile number |
| A different password for each service | Reusing your email or bank password |
| Storing it in a password manager | Sending it by chat or saving it in a screenshot |
The app accepts 8 to 32 characters. Longer is safer.
Options
What is “Recordar contraseña”?
It is the login screen checkbox that saves your password on that device.
On the login screen we saw the options Recordar contraseña (Remember password), Olvidé mi contraseña, Iniciar sesión (Log in) and Regístrate ahora (Sign up now). Turn on “Remember password” only on your own phone. On a shared device, leave it off and log out when you finish.
If you think someone else knows your password, change it straight away with the steps in this guide. Never share the verification code: support will never ask you for it.
Password reset FAQ
How do I reset my CatrinaBet password?
Tap Olvidé mi contraseña, enter your +52 number, request the code with Enviar, create a new password and tap Completar.
How many characters must the password have?
Between 8 and 32 characters.
The verification code is not arriving, what should I do?
Check the number and signal, wait for Enviar to reactivate and request another. If it does not arrive, contact support.
Can I reset my password with my email?
In the window we saw, the reset uses your +52 mobile number and a code.
I changed my number, how do I recover my account?
You will need help from support. Send a request from the Self-service Center with your account details.
Someone asked for my code, is that normal?
No. Never share the verification code; whoever asks for it may want to get into your account.
What is Recordar contraseña?
An option that saves your password on the device. Only use it on your own phone.
Key takeaways
- Olvidé mi contraseña → +52 number → Enviar code → new password → Completar.
- The password must be 8 to 32 characters.
- Never share the verification code.
- Adults 18+ only. catrinabet.mx is an independent guide: it does not handle accounts or money. Details can change; always confirm inside the app.
Find every topic in the CatrinaBet Mexico guide.