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Summary
Gaming should be entertainment. If it stops being fun, stop and seek help. Last updated: 23 September 2026.
What is responsible gaming?
Playing with money and time limits, knowing you can lose.
Responsible gaming means deciding in advance how much you can spend, not chasing losses and not letting gaming affect your work, family or health.
How do I set limits?
Decide a budget and a schedule before you start.
- Set a weekly amount you can lose without problems.
- Set an alarm for your playing time.
- Do not deposit again the same day after a loss.
- Take long breaks.
What are the warning signs?
If you hide how much you play or borrow money to play, it is time to stop.
- You play to win back what you lost.
- You lie about time or money spent.
- You borrow or use money meant for essentials.
- You feel anxious when you are not playing.
Where can I get help in Mexico?
Call Línea de la Vida on 800 911 2000, free and available 24 hours.
You can also talk to your doctor or to the Centros de Integración Juvenil. Asking for help is a brave step.
What about minors?
Gaming is for adults 18+ only.
Protect your devices with a password and do not share your account.
Responsible gaming frequently asked questions
What is responsible gaming?
Playing with money and time limits, as entertainment.
What is the helpline number in Mexico?
Línea de la Vida: 800 911 2000, free and 24 hours.
How do I know if I have a problem?
If you play to recover losses, lie about your gaming or use money for essentials.
Is there a method to always win?
No. Results are random.
Can I close my CatrinaBet account?
Request it through the platform’s Self-service Center.
What age can you play from?
From 18.
Where can I find more information?
On our other legal pages and the home page.
See also the disclaimer, the terms and the privacy policy, or return to catrinabet.mx.
